UCAN Online Cancellations and Returns policy


We hope that you are happy with any product purchased, but if you wish to return a product to us, for any reason, then you need to act within 5 days and give us notice of that.


You MUST notify us in writing and we will refund you in full or replace the product within 14 working days of receipt of the product back in good condition.


If goods have already been delivered to you, then they must be returned to us in the same condition they were delivered to you, before a refund can be processed.


Goods must be returned to us in a saleable condition and in the original, undamaged packaging. We may withhold up to 30% of the purchase price of returned goods, if the product or packaging is in such a condition that the item is not fully re-saleable.


We cannot refund or exchange self- assembly items if they have been assembled, unless faulty. If you have tampered with the goods in any way, then a demand for a refund or replacement can be denied.


The cost of returning any product to us will be borne by you if the product is not defective in any way.


If we accidentally deliver the wrong product to you, please notify us immediately and we will contact you to arrange for the product to be collected.


Should a product be damaged on delivery, then you must not accept the goods and return it immediately, please also inform us so that we can follow up and ensure the replacement is sent to you.


If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

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